FAQ

Your Questions Answered

Can I customize the services based on my needs?

Absolutely! We offer customizable service plans tailored to your specific needs. Whether it’s a one-time deep cleaning, a regular maintenance plan, or special requests for repairs, we’re happy to work with you to ensure the service meets your expectations.
What precautions are you taking regarding COVID-19?

We are committed to your safety. Our team follows strict health protocols, including wearing masks, sanitizing equipment between appointments, and practicing social distancing to minimize any health risks during our services.
How do I book a service?

Booking a service is easy! Simply visit our website, fill out the service request form, or give us a call at **7230078881**. You can also use our online booking tool to select your desired service and schedule an appointment at your convenience.
How much do your services cost?

The cost of our services varies depending on the type of service, the size of your home, and any special requests. We offer transparent pricing with no hidden fees. Contact us for a free quote or use our online booking system to get an estimate.
What happens if I am not happy with the service?

Your satisfaction is our priority. If you’re not happy with the service, please contact us within 24 hours, and we’ll arrange a re-clean or take other corrective actions at no extra charge.
Do I need to provide cleaning supplies or tools?

No, you do not need to provide any cleaning supplies or tools. Our team comes fully equipped with all the necessary products and equipment to complete the job efficiently.
Do you offer any discounts or promotions?

Yes, we frequently offer promotions, discounts for first-time customers, and loyalty programs for repeat clients. Be sure to check our Special Offers page or sign up for our newsletter to stay updated on any ongoing deals.
Are your services guaranteed?

Yes, we stand by the quality of our work. If you're not completely satisfied with the service, please let us know within 24 hours, and we’ll re-clean or address the issue at no additional charge.
What types of home services do you offer?

We offer a wide range of professional home services, including: - **Cleaning Services**: Regular housekeeping, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and more. - **Handyman Services**: Repairs, maintenance, furniture assembly, painting, and general repairs. - **Pest Control**: Termite treatment, rodent control, general pest management, and preventive measures. - **Landscaping and Lawn Care**: Lawn mowing, gardening, hedge trimming, and seasonal clean-up. - **HVAC Maintenance**: Heating, ventilation, and air conditioning inspections, cleaning, and repairs.
How long will my cleaning service take?

The duration of each service depends on the size of your home and the type of service being performed. A typical cleaning service may take between 1–3 hours. We will give you an estimated timeframe when you book your appointment.
How do I know the service provider is trustworthy?

Our team members undergo thorough background checks, and we only hire experienced professionals with proven skills. Additionally, we train them in customer service, professionalism, and attention to detail. We are committed to providing you with trustworthy and reliable service.
Do you service my area?

We proudly serve PAN India Location, and neighboring areas. To check if we offer service in your specific location, please enter your ZIP code on our website or call us directly for more information.
What products do you use for cleaning?

We use eco-friendly and non-toxic cleaning products that are safe for your family, pets, and the environment. If you have any specific preferences or sensitivities, please let us know, and we can adjust our cleaning supplies accordingly.
Do I need to be home during the service?

It’s not necessary for you to be home during the service, but we do recommend it if you want to personally discuss any special instructions. If you prefer, you can arrange for access to your home via a lockbox or leave specific instructions for us when booking.
Are your cleaners and technicians insured?

Yes, all of our cleaning professionals and technicians are fully insured and bonded. This ensures that your home is in safe hands and protects you from any potential damage or accidents.
Can I reschedule or cancel my appointment?

Yes! We understand that plans change. You can reschedule or cancel your service with [12 hours] notice. Please give us a call or use the online portal to manage your appointments.

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

At Vertex Home Services, we make paying for our services as convenient as possible. We accept a wide range of payment options to ensure a smooth and secure transaction process:

Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
Online Payments: You can easily pay via PayPal or secure online payment portals available on our website.
Bank Transfers: We accept direct bank transfers for larger service orders or custom projects.
Cash: Cash payments are accepted for in-person services. Please ensure the exact amount is available.
Checks: Personal checks are accepted for certain services. Please confirm with our customer service team in advance.

All payments are processed securely, and we take your privacy seriously. You will receive an invoice and payment receipt after each service.

If you have any questions regarding payments or need assistance, feel free to reach out to our support team. We're here to help!

Cancellation Policy

We understand that plans can change. If you need to cancel or reschedule your service, please notify us at least 24 hours in advance to avoid any cancellation fees. Cancellations made within 24 hours of the scheduled service time will incur a [ Amount is Please Read Cancellation Section] cancellation fee.

To cancel or reschedule, simply contact our customer support team via phone, email, or our website.

Thank you for your understanding!

Satisfaction Guarantee

Your satisfaction is our top priority. If you're not completely happy with the service provided, simply let us know within 24 hours, and we will make it right at no additional cost. We are committed to delivering high-quality work and ensuring your home service experience is nothing short of excellent.