Refund Policy

At Vertex Home Service, we strive to provide high-quality home services that meet and exceed your expectations. However, we understand that there may be situations where you are not fully satisfied with the service provided. Below is our refund policy to ensure transparency and customer satisfaction.

### **1. Service Satisfaction Guarantee**
If you are not completely satisfied with the service you received, please contact us within **48 hours** of the service completion. We will make every effort to resolve the issue to your satisfaction. If we are unable to rectify the issue, you may be eligible for a partial or full refund, depending on the nature of the service.

### **2. Eligibility for Refund**
Refund requests are subject to the following conditions:
- The service must be reported as unsatisfactory or incomplete within **48 hours** of completion.
- The issue must be related to the quality of the service (e.g., missed work, incorrect service, or damage caused during the service).
- Refund requests will not be considered for dissatisfaction with pricing or scope of work that was previously agreed upon.

### **3. Non-Refundable Services**
Certain services are non-refundable, including:
- Services rendered that have been fully completed as per the agreed terms.
- If access to the home or property was denied or rescheduled by the customer after the service appointment.
- Purchases of non-refundable materials or products.
- Cancellations made less than **24 hours** before the scheduled service.

### **4. Refund Process**
To request a refund, please reach out to our customer support team at bookvertex@gmail.com or payvertex@gmail.com with the following details:
- Your name, contact information, and service date.
- A brief explanation of the issue and any supporting photos or documentation.
- The outcome you are seeking (partial refund, full refund, or re-service).

Once your request is received, we will review the case and respond within **3-5 business days**. If eligible for a refund, the refund will be processed to the original method of payment within **7-10 business days**.

### **5. Modifications to this Policy**
Vertex Home Service reserves the right to modify or update this refund policy at any time. Any changes will be posted on this page, and the revised policy will apply to all services rendered after the update.

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**Contact Us**
If you have any questions or need further assistance, please do not hesitate to contact us:
- Email: bookvertex@gmail.com
- Phone: 7230078881

Thank you for choosing Vertex Home Service!